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Customer Service Standards

We value your comments

Dundonald  International Ice Bowl takes pride in providing a high standard of customer service.  To ensure we are continually improving on our service, we value
all feedback from our customers. 

Our customer charter outlines our customer service standards, the timescales you should receive a response when you contact us and the process you can follow
when making a customer comment or complaint. Download a copy of our customer charter.

 

Customer Service Performance Standards

To help measure our performance, we gather feedback from customer questionnaires where we aim to achieve a target of 85% of customers rating us either excellent or good in a number of specific service areas across all facilities/services. Download a copy of our customer service performance standards


Dundonald International Ice Bowl Management

Below are details of our management structure, if you wish to contact us.

Mr Brendan Courtney – Head of Sports Services. E: brendan.courtney@lisburncastlereagh.gov.uk

 Mr Neil Thompson – Area Manager Major Facilities. E: neil.thompson@lisburncastlereagh.gov.uk 

Mr Mark Kane – Operations Manager. E: mark.kane@lisburncastlereagh.gov.uk